The Impact of MMG Fusion’s Reputation Management
Tool on Google Review Ratings and Volume
THE CHALLENGE
THE SOLUTION
A 4-location group practice in Minnesota consistently heard great things from their patients after their treatment but struggled to generate reviews for their practices online. The limited online reviews they did have were above average but represented only a small fraction of the satisfied patients they saw every day. Prior to 2021 the client did not have a mechanism or process in place to request or monitor reviews left on third-party review sites.
MMG Fusion integrated its Reputation Management tool with each office’s practice management software resulting in a streamlined process of reaching out to patients following their treatment plan with automated messages that led to a 20X increase in the number of Google reviews left for the practices in less than ten months.
“For years we tried to solicit our own reviews for our multi-location pediatric dental practice using a variety of techniques and none of our efforts proved to be very successful. We implemented MMG’s review platform a few months ago and have been amazed at the results…”.
– Jessica Sheff
Marketing Director, MPDA
RESULTS
The result was a 20x increase in the number of Google reviews received across the group’s four locations year-over-year in just the first eight months of activating the service.
Reviews have significantly increased from 19 in 2020 to 389 through September 1, 2021 and the average rating for the group has increased from 4.57 to 4.82 in that same time.
